Itunes 7.7 - Ipod not scrobbling

lgladdy said:
You you run iPod Diagnostics in iTunes and send me the output from that?

If that looks normal, then this could well be a last.fm bug - What iPod do you have exactly? (Model, Generation, Firmware Version (which i'm guessing is 1.62))

Edit: A bit more research says this Device ID is the standard for iPod Nanos/Classics. I'm guessing you have one of them? I'll contact max at the client team and let him know about it.



Somehow, although I have no idea about the whole thing, I don't like the result :(
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
FUJITSU SIEMENS AMILO A Series
iTunes 7.7.1.11
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Bonjour 1.0.4.12 (118.4)

iTunes Serial Number DD3CB8110B72DBC7

Current user is an administrator.
The current local date and time is 2008-08-31 23:29:29.
iTunes is not running in safe mode.

Video Display Information

ATI RADEON XPRESS 200M Series


**** External Plug-ins Information ****

Plug-in Name:Last.fm AudioScrobbler
Plug-in Loaded:Yes
Plug-in Version:0.0.2
Plug-in File Version:3.0.2.0
Plug-in Path:C:\Programme\iTunes\Plug-ins\itw_scrobbler.dll

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name:{2C6CF020-31DD-4D30-B56A-F9939947AAB4}
Description:Broadcom 802.11g Netzwerkadapter - Paketplaner-Miniport
IP Address:192.168.178.20
Subnet Mask:255.255.255.0
Default Gateway:192.168.178.1
DHCP Enabled:Yes
DHCP Server:192.168.178.1
Lease Obtained:Sun Aug 31 22:54:02 2008

Lease Expires:Wed Sep 10 22:54:02 2008

DNS Servers:192.168.178.1
192.168.178.1

Adapter Name:{D0F170AC-0DFA-4AB0-97EA-C6CA138B79C0}
Description:Realtek RTL8139/810x Family Fast Ethernet NIC - Paketplaner-Miniport
IP Address:0.0.0.0
Subnet Mask:0.0.0.0
Default Gateway:
DHCP Enabled:Yes
DHCP Server:192.168.178.1
Lease Obtained:Thu Feb 01 22:55:30 2007

Lease Expires:Sun Feb 11 22:55:30 2007

DNS Servers:

Active Connection:LAN-Verbindung
Connected:Yes
Online:Yes
Using Modem:No
Using LAN:Yes
Using Proxy:No
SSL 3.0 Support:Enabled
TLS 1.0 Support:Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-08-31 09:45:29.


**** CD/DVD Drive Tests ****

LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.7.3),

D: HL-DT-ST DVD-RW GWA-4082N, Rev CW02
Drive is empty.



**** iPod/iPhone Connectivity Tests ****

iPodService 7.7.1.11 is currently running.
iTunesHelper 7.7.1.11 is currently running.
Apple Mobile Device Service not found.

Universal Serial Bus Controllers:

Standard erweiterter PCI-zu-USB universeller Hostcontroller. Device is working properly.
Standard OpenHCD USB-Hostcontroller. Device is working properly.
Standard OpenHCD USB-Hostcontroller. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

VIA OHCI-konformer IEEE 1394-Hostcontroller. Device is working properly.

Connected Device Information:

BRITPODII (E:\), iPod classic running firmware version 1.1.2
Serial Number:8K8129YBYMV
Bus Speed:61440


**** iPhone/iPod Touch Sync Tests ****

No iPhone or iPod found.




Well, I'm using a ipod 80gb, 6th generation --- iTunes 7.7.1.11 ---windows xp

FreakStah said:
lgladdy said:
FreakStah said:
no difference so far :(
What version of windows are you running? Windows 2000 by any chance?

Edit: Do you have an instant messenger? I'd like to try and resolve this for you, but the forums are too slow to do any kind of detailed troubleshooting, really. I want to see event logs for windows (as windows is generating the error), and theres a bunch of other things we can try :)

Edit2: How advanced a user are you? If this doesn't make sense to you, the answer is no: Did you disable the Windows Management Instrumentation service?


Im an amateur nerd :P. Ive got AIM ( joppefierens) and msn (joppe.11@hotmail.com), I turned it off last week and didn't work then, haven't checked it with the new patch so I just turned it off now ;-). Im using XP SP2 by the way


edit: I think the new patch did something, after turning off the WMI and running last.fm Diagnostics, it started showing the log file (that was empty or not there before) of the songs I played in the last week (before I formatted my laptop ;) ). After rebooting I turned on WMI again and it still worked. It seems to be working :)

So thanks alot for all your time ;-), I feel like a 9 year old on christmas morning.

edit 2: It scrobbles if I use Diagnostics, not automatically. But that doesn't matter, it works so I'm happy :). Maybe this will work for others too ?
Hey dude :) Awesome! Glad its finally working for you.

It should scrobble automatically, too - but will just take longer, as i said above :) Timeout is 5 minutes, or unplug the iPod to trigger it :P

joviangel said:
Well, I'm using a ipod 80gb, 6th generation --- iTunes 7.7.1.11 ---windows xp
Thanks for the data.. i'm concerned by 'Apple Mobile Device Service not found.' - as i'm pretty sure this is a requirement for all newest iPods to work properly.

Can you repair iTunes? www.apple.com/itunes/download - grab the installer and run it, then you can hit repair.

See if that works :)

After weeks/months of no scrobbling - which I think pre-dated the iTunes 7.7.1 issue - I downloaded the new Last.FM plug-in today. The good news - I'm scrobbling again. The bad news - I have multiple playcounts of the songs I have played recently.

Looking back through the past few days, Last.FM is double-, treble-, quadrauple- and, in at least one instance - sextuple-counting the songs I've played. i.e. the Last.FM log shows that I played the same song multiple times at the same time of day.

WTF? How does this reconcile with what Last.FM staff said, earlier in this thread, about playcounts not getting lost or scrambled? What confidence can one have in the charts?

The idea of Last.FM is great. But, in my experience, scrobbling from the iPod is broken far too often for the data to be meaningful.

I haven't been able to scrobble from my iPod in a while. When I plug it in I leave it connected for a while just in case it's a time issue, but no luck so far. I manually manage my iPod. It's a 30GB video. I'm running Windows Vista. I have iTunes version 7.7.1.11, Last.fm version 1.5.2.38918, and iTunes plugin version 3.0.2.0. I just tried clicking "Scrobble iPod" from Last.fm's "Diagnostics" menu but was getting impatient so I stopped it. I uploaded my logs. Hope you get them.

Thanks

my_assassin said:
I haven't been able to scrobble from my iPod in a while. When I plug it in I leave it connected for a while just in case it's a time issue, but no luck so far. I manually manage my iPod. It's a 30GB video. I'm running Windows Vista. I have iTunes version 7.7.1.11, Last.fm version 1.5.2.38918, and iTunes plugin version 3.0.2.0. I just tried clicking "Scrobble iPod" from Last.fm's "Diagnostics" menu but was getting impatient so I stopped it. I uploaded my logs. Hope you get them.

Thanks
Heya,

As above, you're also getting 'RPC_E_CALL_REJECTED'. Follow the instructions in my post immediately above this one, and you should be okay :)

I have an ipod nano 4gb - the new type nano,
Itunes 7.7
and last fm 1.5.2
And XP computer.
It wont scrobble anything,Please help, i need to fix this because i hardly listen on the computer and mostly on my ipod. What do i do?

PLEASE HELP!!

lgladdy said:
mattyg1 said:
IPOD Touch scrobbling not working on Vista with Itunes 7.7.

ITunes played songs work fine only Ipod songs are not appearing.

I have uploaded my logs as requested.
Matty,

could of questions for you:

Do you have more than one iPod/iPhone? Seems a bunch of conflicting messages for just 1 device, ie:

080831 19:34:43 - IPodDetector::onDeviceConnected(362) - L3
Ignoring this iPhone / iPod touch as mobile scrobbler has been detected!

But you're also getting the RPC_E_CALL_REJECTED message.

The fix for this is two things:

first: close iTunes/Last.fm, then hit windows key + r, and type 'iTunes /regserver' without the quotes. Reboot and try again. If this works, great, if not:

second: download the iTunes installer from www.apple.com/itunes/download and run it, then click 'repair' when you run it :)

Reboot again, and you should be all sorted. But you might need to wait a good 5 minutes for it to scrobble.

Option 1 worked for me. Thanks.

It appears to be slow 5+ mins to scrobble but working now.

PaulDurman said:
After weeks/months of no scrobbling - which I think pre-dated the iTunes 7.7.1 issue - I downloaded the new Last.FM plug-in today. The good news - I'm scrobbling again. The bad news - I have multiple playcounts of the songs I have played recently.

Looking back through the past few days, Last.FM is double-, treble-, quadrauple- and, in at least one instance - sextuple-counting the songs I've played. i.e. the Last.FM log shows that I played the same song multiple times at the same time of day.

WTF? How does this reconcile with what Last.FM staff said, earlier in this thread, about playcounts not getting lost or scrambled? What confidence can one have in the charts?

The idea of Last.FM is great. But, in my experience, scrobbling from the iPod is broken far too often for the data to be meaningful.





Ignore the times. If you play a song more than once, last.fm is only able to know the most recent time, so it assigns that to every instance of the play.

Perfectly normal, common and expected. Its impossible for it to get play times of each track.

So the 6 plays its found at the same time will just be 6 plays of the song since the last sync. all pushed to the newest play time.

mattyg1 said:
Option 1 worked for me. Thanks.

It appears to be slow 5+ mins to scrobble but working now.
Glad you're sorted! The time delay is a bug which is effecting everyone it seems now, i'm sure it'll be fixed in either iTunes 8 (expected in the next couple of weeks, according to rumours!) or the next client update! (And i'd guess both of them will be very similarly timed, knowing how much apple like to change things!)

I played a song on the ipod while it was connected to itunes, then disconnected the ipod, reconnected it and i got my scrobbles back. Thanks Liam!

Ignore the times. If you play a song more than once, last.fm is only able to know the most recent time, so it assigns that to every instance of the play.

Perfectly normal, common and expected. Its impossible for it to get play times of each track.

So the 6 plays its found at the same time will just be 6 plays of the song since the last sync. all pushed to the newest play time.


igladdy - thanks a bundle. Very clear, and reassuring.

lgladdy said:
cdosoccer13 said:
i have uploaded my logs and version numbers.
let me know when you have a chance to look at them.
thanks!
You're also getting 'RPC_E_CALL_REJECTED' which means the iTunes COM server isn't registered properly with windows.

Two easy ways to try and fix it:

First: Try simply closing iTunes and last.fm, then pressing Windows Key + R, then typing 'iTunes /regserver' into that dialog box. Reboot and try again.

If that doesn't work, download the iTunes installer from www.apple.com/itunes/download and hit 'repair' when you run it :) Reboot, and you should be fine, and any missing scrobbles -should- appear.



tried both, and still same problem.
will try one more time and let you know what happens...