Scrobbles itunes but not plays from ipod

Alright.... I have check the associations and the program sees my ipod but when I sync it to Itunes I get nothing. I tried to manually scrobble my ipod through diagnostics and this failed as well. This is the fourth time I have had this problem and the second time within the past two months. So far the scrobbler is proving to be one of the most unreliable programs I have ever installed.

I am very sick of this and I do not want to have to uninstall and reinstall the scrobbler again, which sometimes does not even resolve the problem. If anyone knows how to actually fix this once and for all please help me and to the people who made the scrobbler.... PLEASE address this issue and the many other common ones I see in the forums with an update to the scrobbler, which has not been updated in nearly a year